Frequently Asked Questions

General

How soon do you need to book treatment following an initial consultation?

There is no time constraint between your initial consultation and arranging the follow-up appointment at Sisu Clinic. At Sisu, we want to make sure that all of our patients are confident in their decision to begin treatment before arranging their next visit, so you can take as much time as you need to get back to us.If you feel like you may have additional questions following your consultation, you can book in for a new, complimentary consultation with our doctor or contact us via e-mail (info@sisuclinic.com) or phone (01 912 0429). Additionally, you can always message our team on Sisu Clinic social media channels, including Instagram and Facebook (@sisuclinic). Our customer service team is always available to answer all of your questions.

How often is maintenance treatment required following initial treatments?

Aesthetic treatments at Sisu Clinic are temporary instead of painful, irreversible, and costly cosmetic operations. Depending on your specific type of procedure, the maintenance guidelines vary. Typically, All injectable procedures at Sisu last between 3 and 24 months.The duration of effects may range from patient to patient, depending on lifestyle factors such as activity levels, metabolism, and genetics. Keeping your skin healthy and hydrated, on the other hand, might help you retain your treatment results. Drinking plenty of water can keep your skin hydrated and help hyaluronic acid fillers work more effectively. Following your treatment, Sisu doctors will be able to recommend skin care products that will complement the effects of your treatment. For more information on treatment maintenance, please visit specific treatment pages on our website.

What if I want to add additional services to my appointment?

If you decide to add on additional treatments during your initial injectable session with a Sisu doctor, don't hesitate to ask your treatment provider. Depending on the doctor’s availability, the treatments you'd like to add on can usually be done during the same session. Some treatments, however, necessitate more time to allow for a thorough consultation and the procedure. If the time window you initially scheduled and the doctor's availability do not allow for the additional treatments, you will be scheduled for a brand new appointment at Sisu whenever it is most convenient for you. The cost of the additional treatments is paid at the time of sale.

Can I get my aesthetic treatment the same day as my free consultation?

For most services, pending availability, we can accommodate treatment the same day as your initial consultation. The ins and outs of your preferred aesthetic treatments will be thoroughly explained to you during your free consultation with one of Sisu's doctors to ensure you're fully informed about the procedure and aftercare of your treatment of choice.This consultation aims to ensure that all of your questions have been answered before administering treatment.

What is aesthetic medicine, and do you provide cosmetic surgery treatments?

Botox and fillers are among the non-surgical, non-invasive, aesthetic medicine procedures offered at Sisu Clinic. Sisu is a chain of doctor-led medical clinics providing the highest quality of aesthetic treatments such as anti-wrinkle injections, dermal filler treatments, and rejuvenating skin procedures. Sisu does not offer invasive surgical procedures at any of our locations, and all of our medical practices provide the same aesthetic, injectable treatments.At selected Sisu Clinic locations, you can book laser treatments. Our laser hair removal and beauty treatments can be available in our Cork City Clinic. Our laser-teeth whitening is available at our Cork City, Killarney, and Limerick locations.

Where are your clinics located?

Currently, Sisu has multiple clinics across Ireland and Northern Ireland. Click here for an up-to-date map of Sisu locations. To make a booking at your preferred location, you can go through our online booking system or contact our call centre at 01 912 0429.

Treatment

Is it normal to experience bruising or swelling following my treatment?

Temporary swelling and bruising is typical for the recovery period post-treatment and should resolve themselves within a few days following your appointment. To minimise temporary bruising, we recommend abstaining from aspirin and alcohol for 24 hours before and after treatment. If you bruise due to your treatment, you may apply arnica cream to the affected area and take arnica 30c tablets. To reduce post-treatment swelling, you can also lightly ice the treated area for 12-24 hours after treatment. Always drink plenty of fluids after your Sisu Clinic appointment, ideally keep your water intake at 2-3L. If you notice excessive swelling and bruising, which lasts for 14-days, or if you may have additional concerns about your treatment, you can reach us at 01 912 0429 for support or call your local Sisu Clinic to speak to a medical professional.

What can I expect the treatment aftercare process to be like?

The treatment aftercare process will differ depending on which treatment is undertaken. The specific aftercare for your treatment will be explained to you in-depth by your doctor during your appointment. However, you can follow several universal recommendations for all treatments to guarantee a fast healing process is quick and the best possible result. To limit the risk of infection, avoid consuming alcohol for at least 24 hours before and after treatment. Additionally, avoid wearing makeup for at least 12 hours after your appointment. Keep the treated area free of bacteria and eliminate the use of facials, saunas, steam rooms for 72 hours following your treatment. After your treatment, aim to drink at least 2-3L of water per day. Our Sisu doctors also recommend stopping any vigorous exercise for 24 hours after your non-invasive treatment. For more specific guidelines on treatment aftercare, visit our treatment pages.

How can I best prepare for my treatment?

During your consultation at Sisu, the doctor will thoroughly discuss any questions you have relating to treatment aftercare and give you general guidelines to follow before your appointment. Your doctor is there to ensure your appointment is as comfortable and relaxed as possible. To reduce the risk of infection and avoid excessive swelling and bruising, avoid alcohol consumption for at least 24 hours before and after treatment. Additionally, avoid taking aspirin or other anti-inflammatory drugs such as Ibuprofen up to 24 hours before your appointment. Lastly, we advise forgoing minimally invasive skin care treatments leading up to your treatments, such as micro-needling, chemical peels, or laser treatments. For more guidelines, visit our specific treatment pages.

What products do you use for injectable treatments?

Our aesthetic treatments are customised to your specific requirements and wishes. Sisu doctors consider your facial anatomy and expectations before developing your personalised treatment plan to achieve the best possible outcome. Sisu is a doctor-led medical practice that uses the highest quality of products for all injectable treatments such as Azzalure®, Profhilo®, ALIAXIN® LV and GP, and more. However, since all of Sisu’s treatments are bespoke and designed specifically for you, the products used throughout your treatment are determined during your consultation to ensure the best result possible. To schedule your free consultation with our medical team, please contact us via e-mail, phone, or make your booking online.

Qualifications

What qualifications does Sisu require for practitioners to perform aesthetic treatments?

At Sisu Clinic, we pride ourselves as a patient-centric medical practice that provides trusted care and services of the highest quality. We take pride in our doctor-led positioning because we understand how important it is to have a qualified team of doctors perform all of your aesthetic treatments. Our Sisu injectors are board-certified medics and dentists for their respective practice areas with a passion for aesthetic medicine. All of Sisu's non-invasive, non-surgical aesthetic treatments are performed exclusively by board-certified doctors across all clinics. To ensure your safety and the best possible results and outcomes, each trainee doctor at Sisu undergoes a long period of vigorous training before performing aesthetic procedures on top of the foundational knowledge gained through their studies and time spent working in their various medical fields specialities. Because all of Sisu's doctors are equally qualified to perform aesthetic treatments, you don't have to be concerned if your regular doctor is unavailable on the day of your procedure. Sisu's medical team has been taught to use the same techniques and products of the highest industry standards to ensure you're always in good hands, regardless of the doctor or clinic you choose.

Booking

What is your cancellation policy?

A reservation fee will be required in the process of scheduling your online appointment with your closest Sisu Clinic to guarantee that your time slot is secured for you. This reservation charge amounts to 15% of the overall cost of your treatment. The remaining balance will be due on the day of your visit, following your treatment. If you need to reschedule or cancel your Sisu Clinic appointment, please do so as soon as possible.If you cancel an appointment after the cancellation deadline has passed, you will forfeit your reservation fee/deposit. Sisu Clinic has a 24-hour cancellation policy. Your whole deposit will be reimbursed to your original payment method in 10-12 business days if you cancel your appointment before the 24-hour timeframe. You can cancel your appointment via your Phorest account or by calling the customer care staff at 01-912-0429. You can also reschedule your appointment for a later time.

Can I reschedule my appointment with Sisu?

If you cannot make your initial appointment, don’t worry! There are several ways in which you can reschedule your appointment or new booking at Sisu Clinic. To reschedule ahead of time, it is best to e-mail info@sisuclinic.com or get in touch with our call centre at 01 912 0429. If you are rescheduling more than 24 hours before your appointment, Sisu’s booking system will send an appointment confirmation link to you via SMS. You can either confirm or reschedule your procedure through this automatic link and pick a time that best suits you.

Once I book my appointment with Sisu Clinic, do I need to confirm it?

Once you successfully book an appointment at your preferred Sisu Clinic location, you will receive an automated email confirmation detailing your position. Whilst making your appointment, you can choose your preferred doctor to carry out your aesthetic treatment. We cannot guarantee that your choice of doctor will be available on the day of your appointment, but all of our doctors are equally qualified and talented at performing aesthetic procedures.Sisu will send your consultation form to you via SMS or e-mail approximately 72-48 hours before your appointment with your Sisu Doctor, and you must complete it before you arrive. Following that, you will receive an automatic SMS with a confirmation link 24 hours before your appointment. To confirm or reschedule, you must click on this link.

Safety & Privacy

Can I bring my child/children with me into the clinic?

Sisu Clinic is a medical practice, and for you and your child/children's safety, as well the safety of Sisu staff, we kindly ask that that you do not have your child/children accompany you during your appointment.

What we are doing to ensure your safety during your treatments?

At Sisu, we take our patients’ health seriously. To help protect the health and safety of our patients, we have a regimented practice and process for managing our clinics. The following safety measures are in practice across all Sisu Clinic locations: 

  • All our Doctors have been fully vaccinated against COVID-19.
  • Treatment rooms are thoroughly and regularly sanitized.
  • Face coverings are provided and worn by patients & staff. 
  • Social distancing is practiced and actively monitored in our clients.
  • Daily temperature checks..

What is your patient privacy policy?

Sisu Clinic collects information such as your name, address, date of birth, contact information, and health information when you become a patient. This is to ensure that our doctors provide you with products and services that meet your demands and our legal and business commitments. Sisu Clinic will never request information that isn't required for these purposes. Sisu Clinic keeps your personal information for as long as you are a client to offer you our best services. Sisu Clinic is mandated by tax laws and regulations to preserve your personal information for a minimum of seven years. Sisu Clinic will keep records about health and safety for ten years. Sisu Clinic has your consent for marketing purposes; we will retain the minimum data until you notify us that you no longer wish to receive such information. For more information, Our team will answer e-mail info@sisuclinic.com and your query as soon as possible.

To address additional questions, concerns, or for more information about Sisu Clinic, please contact us as follows:

Join us for a free consultation

We require a consultation before your first treatment, during which we will answer any questions you may have and develop a plan specifically for you. In most cases, you’ll be able to receive treatment immediately following your consultation.

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